Frequently Asked Questions About Tours and Excursions

Pick a tour in the tours and prices table, choose the date and number of travellers and book it on Viator. You receive a confirmation and a mobile ticket by email right away.

By card on Viator when you book. Many tours also offer "Reserve now, pay later": you lock in your spot and are charged closer to the date. The total price is shown before you confirm — there is nothing to pay the guide on the day unless the tour page says otherwise.

Most tours on Viator can be cancelled for a full refund up to 24 hours before the start time. The exact policy is shown on each tour page before you book.

It is listed on your ticket and on the tour page; some tours include hotel pickup instead. You can also message the operator through Viator if anything is unclear.

No. Showing the mobile ticket on your phone is enough.

Contact the operator as soon as possible — their details are on your ticket. If you do not show up and have not cancelled in time, the payment is usually non-refundable.

Most tours are confirmed instantly. Some need a minimum number of travellers or depend on the weather (boat trips, mountain routes); if a tour is cancelled by the operator, you are offered another date or a full refund.

Weather-appropriate clothes, comfortable shoes, water and sunscreen in summer. Bring your passport on tours that cross a border, and some cash for entrance fees not included in the price.

In high season (summer and winter), yes – especially for Jungfraujoch, Matterhorn, Pilatus, or scenic trains. Ski tours also require early booking.

Many tours run year-round, especially in cities. However, mountain routes, hiking tours, and seasonal experiences depend on the time of year.

Yes, many Swiss tours are family-friendly with relaxed pacing, engaging stops, and safe transport.

Most are in English and German. French, Italian, and Spanish tours are common too.

Both are popular. Group tours are more budget-friendly, while private tours offer personalized schedules and flexibility.

It depends on the tour. Most group tours include transfers and tickets to key attractions – check the description for details.

Tours range from a couple of hours to full-day experiences. Mountain excursions and scenic train tours usually last a full day.

The Alps (Jungfrau, Matterhorn), lakes (Lake Geneva, Lake Lucerne), and historic towns like Bern or Lucerne are great to explore with guided tours.

Scenic train rides like the Glacier Express, Alpine day trips, guided city walks, lake cruises, and wine-region tours are among the top choices.