Frequently Asked Questions About Tours and Excursions
Everything about booking, cancellation, and participating in tours
Common Questions
In high season (summer and winter), yes – especially for Jungfraujoch, Matterhorn, Pilatus, or scenic trains. Ski tours also require early booking.
Many tours run year-round, especially in cities. However, mountain routes, hiking tours, and seasonal experiences depend on the time of year.
Yes, many Swiss tours are family-friendly with relaxed pacing, engaging stops, and safe transport.
Most are in English and German. French, Italian, and Spanish tours are common too.
Both are popular. Group tours are more budget-friendly, while private tours offer personalized schedules and flexibility.
It depends on the tour. Most group tours include transfers and tickets to key attractions – check the description for details.
Tours range from a couple of hours to full-day experiences. Mountain excursions and scenic train tours usually last a full day.
The Alps (Jungfrau, Matterhorn), lakes (Lake Geneva, Lake Lucerne), and historic towns like Bern or Lucerne are great to explore with guided tours.
Scenic train rides like the Glacier Express, Alpine day trips, guided city walks, lake cruises, and wine-region tours are among the top choices.
Choose the tour you like, select the date and number of participants, and complete the booking online. After payment, you’ll receive a confirmation and an electronic ticket by email.
No. Most tours accept mobile bookings. Just show your confirmation to the guide before the tour starts.
Most tours offer free cancellation 24 to 48 hours before the start time. Exact conditions are specified on the tour page.
If you’re running late, it’s best to contact the tour operator directly (you’ll find their contact details in your booking). If you don’t show up and haven’t canceled in advance, the payment is usually non-refundable.
Most tours are confirmed instantly and run in all weather conditions. However, some require a minimum number of participants. If the tour is canceled, you’ll be offered an alternative or a full refund.
Details about the meeting point are listed in your ticket and on the tour page.
Some tours include hotel pickup, while others start from a fixed meeting point in the city. This information is always specified in the tour description.
Dress for the weather, wear comfortable shoes, and bring water and sunscreen (especially for summer tours). In some cases, you may need to carry your passport – for example, on tours that cross a border.